Thunder Brothers

Privacy Policy

Thunder Brothers Mobile (Pty) Ltd

Last updated: 28 January 2026

1. Overview

This Privacy Policy explains how Thunder Brothers Mobile (Pty) Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our mobile application and services.

We comply with applicable South African data protection laws and platform requirements.

2. Information We Collect

We may collect the following personal information:

  • Email address
  • Phone number
  • Service address
  • Foreground location data (for service availability checks)
  • Booking and transaction history

Payment information is processed by third-party payment providers and is not stored by us.

3. How We Use Your Information

We use personal information to:

  • Create and manage user accounts
  • Process bookings and payments
  • Determine service availability
  • Communicate transactional information (e.g. booking confirmations, service updates)
  • Comply with legal and regulatory obligations

4. Location Data

  • Location access is requested only while the App is in use.
  • Location data is used solely to determine service availability and fulfil bookings.
  • Users may alternatively enter an address manually.

We do not collect or use background location data.

5. Sharing of Information

We may share personal information with:

  • Payment processors
  • Mapping and location service providers
  • Analytics and messaging service providers

These third parties process data only for purposes necessary to provide their services to us.

We do not sell personal information.

6. Marketing Communications

  • We currently send transactional communications only.
  • Marketing communications may be introduced in the future.
  • You may opt out of marketing communications at any time.

7. Data Retention

  • Personal information is retained only for as long as necessary to provide services and meet legal obligations.
  • Transaction records may be retained for accounting, tax, or legal compliance purposes.
  • All other personal data is deleted or anonymised when no longer required.

8. Account Deletion and Data Removal

  • Users may request account deletion from within the App.
  • Account access is disabled immediately upon request.
  • Personal data is permanently deleted or anonymised within 14 days, except where retention is legally required.
  • Users are removed from all communication lists immediately upon deletion request.

9. Data Security

We implement reasonable technical and organisational measures to protect personal information from loss, misuse, and unauthorised access.

10. International Use

While the App may be accessible internationally, our services are intended for vehicles located in South Africa. Service availability is determined within the App.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be communicated via the App or other appropriate channels.

12. Contact

For privacy-related questions or requests, please contact: info@thunderbrothers.co.za